Product Quality Issues
In the case of issues related to misprinting or damaged or defective items sent to the customer, it must be communicated to Elite Predators’ within 10 days upon the delivery of the product. For items lost in shipment, claims, if any, must be communicated not later than 10 days after the estimated delivery date.
Broken Products Received
In the case of fragile products like Mugs and Framed posters, all issues have to be raised within 10 days from the date of delivery of the product. In order to raise a replacement request, send us pictures of the broken product along with the original packaging in which the product was received by the customer, showing the shipping label and the customer details on it clearly for verification.
Cancellations by the Customer
In case we receive a cancellation notice and the order has not been processed by us, we shall cancel the order immediately and refund the entire amount back as credits into your My Account. If we have already printed and shipped the product, we will not be able to approve the cancellation request. In such cases, the product follows the normal lifecycle process.
Manner of Refund
If the order is cancelled and refund is approved, for any reason the refund is awarded in the form of ‘Credits’.
Such credit can be utilised for future orders from elitepredators.in
Transfer of Credit – The credit awarded can be passed and utilised by another customer only once, with prior intimation to Elite Predators.
The customer agrees not to dispute the decision made by Elite Predators and accept Elite Predators’s decision regarding the cancellation.
Contact Us
If a defected or a misprinted product reaches the customer, we replace it at no additional charges. You just have to share the images to admin@elitepredators.in with Order ID.